Mystery client

Face-to-face interview

This is the most traditional and effective way of gathering information, insofar as it enables in-depth analysis of the problem. In this case, the questions are asked by an interviewer to one or more respondents in a “face-to-face” situation.

Depending on the case and according to need, interviews can be conducted on the street, at the home of the respondent or in a specially organised central location.